1. Privacy Policy
Information We Collect
When you book or inquire about a rental, we may collect:
- Personal Information: Name, phone number, email address, billing/shipping addresses.
- Payment Information: Credit/debit card details processed securely through third-party payment processors (we do not store full card numbers).
- Rental Information: Event location, rental dates/times, and special requirements (e.g., power access).
How We Use Your Information
We use your information to:
- Process and confirm rental reservations.
- Deliver, set up, and pick up rental equipment.
- Communicate about your order, policies, or weather-related updates.
- Improve our services and customer experience.
We do not sell or rent your personal information to third parties.
Data Sharing
We may share information only in the following situations:
- With service providers (e.g., payment processors, delivery staff) strictly for business operations.
- As required by law, regulation, or court order.
- To protect the safety, rights, or property of our customers, our company, or others.
Data Security
We use reasonable physical, technical, and administrative safeguards to protect your information. However, no data transmission or storage can be guaranteed 100% secure. By using our services, you acknowledge this risk.
Children’s Privacy
Our services are intended for families and event organizers, but booking can only be made by individuals 18 years or older. We do not knowingly collect personal data from children.
Your Rights
Depending on your location, you may have rights to access, correct, or delete personal information we hold about you. To exercise these rights, please contact us.
2. Terms and Conditions
Minimum Order
- A $100 minimum applies to all rental orders.
Power Requirements
- If you do not have a power outlet available at the rental location, you must add a generator to your order.
Park Parties
- All park rentals require a permit from the city or county. Proof of permit may be required prior to delivery.
Cancellations & Refunds
- Orders may be cancelled for a full refund if requested 5 days before the scheduled drop-off time.
- Orders may be rescheduled up to 12 hours before drop-off time at no additional charge.
Weather Policy
- In the event of rain, please leave the unit inflated. Deflating during rain may cause flooding inside the unit, making removal difficult.
- The only time we ask customers to deflate a unit is when winds exceed 30 MPH for safety reasons.
Safety & Responsibility
- Adult supervision is required at all times when units are in use.
- The renter is responsible for ensuring the unit is used safely and as intended.
- No shoes, sharp objects, food, drinks, animals, or unauthorized equipment are allowed inside the inflatable.
- The renter assumes responsibility for any damage caused by negligence or misuse.
Liability Disclaimer
By renting from Quality Bounce House Rental LLC, you acknowledge and agree that:
- You assume full responsibility for the safety and supervision of all participants.
- Quality Bounce House Rental LLC is not liable for injuries, accidents, or damages resulting from the use or misuse of rented equipment.
- You agree to indemnify and hold harmless Quality Bounce House Rental LLC, its employees, and contractors against any claims arising from your rental.
Payment Terms
- Payment is due at the time of booking unless otherwise agreed.
- Failure to make payment may result in cancellation of the reservation.
3. Updates to This Policy
We may update this Privacy Policy and Terms and Conditions from time to time. Any updates will be posted on our website with the “Effective Date” above.
4. Contact Us
For questions about this Privacy Policy or our rental policies, please contact:
Quality Bounce House Rental LLC
204 37th Ave N #242
St. Petersburg, FL 33704
Phone: (727) 362-6406
Email: [email protected]